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New external HD not being recognised by windows

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I have a brand new external drive.

My Windows laptop can't see it at all. It gives that windows sound when I plug it in, but then can't appear to see it.

I tried it on a laptop with linux. Linux can read it, knows it's a 500Gb, knows its brand and can see partitions, but I can't do anything to it. I even took the drastic measure of attempting to format it, but it can't do that, I got an error message - "Error synchronizinf after initial wipe, Timed out"

Any help much appreciated.

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