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HP Printer Paper Jam Error

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Printer HP PSC 1410 thinks it has a paper jam - it hasn't! It will happily print test page after test page correctly (using up expensive ink in the process) but will not print any documents sent from the laptop. I have switched the printer on/off ad nauseam; removed and replaced the back cover several times; all to no avail. Needless to say the HP website/forum is of no real help with this problem (buy a new printer is the extent of the advice!). Is there any way to clear this erroneous message and get the printer working again?:mad:

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