hello!! Needed some help on what I believe are some related issues. I took it in for a free diagnostic at a local store and was told most likely I'll have to get my motherboard replaced - hoping it may not be so! I've done some troubleshooting on my own, so hopefully this will all make sense. Here's my long saga ...
I have an HP HDX16t laptop.
Problem 1 is I noticed first that even though my laptop was plugged in, it wasn't recognizing as so and was running on battery power. Since I have my laptop connected to a monitor, thankfully I minimally use the battery. I replaced both the battery and the power cord and that didn't seem to help resolve the recognition of the AC adapter issue. Right now with the new battery, it somehow is keeping the charge at 100% while plugged in, but isn't recognizing that it is and the blue light isn't showing up. I've tried checking again for the hardware and updating the driver, but the driver is up to date. According to the device manager, the device is running properly though (which may explain why I'm not draining the new battery, thank god!)
Problem 2 is that my Ethernet port isn't being recognized. I prefer a wired connection and when I plug in a cable that works on my work laptop, it isn't being recognized on my HP. My wireless ports are good though. I've tried setting up a new network and updating the drivers, but the Ethernet port/LAN network isn't recognized. I've read that at times when the computer is on battery power the Ethernet port is disabled - could this be the case?
Thinking it was a driver recognition issue with my Ethernet port, I was prepared to reinstall Windows - went to do so, but because it thinks its on battery power, it wouldn't let me.
I really do hope there is a software fix for my issues!!
Any help would be greatly appreciated!!
Thanks in advance!
Reema
I have an HP HDX16t laptop.
Problem 1 is I noticed first that even though my laptop was plugged in, it wasn't recognizing as so and was running on battery power. Since I have my laptop connected to a monitor, thankfully I minimally use the battery. I replaced both the battery and the power cord and that didn't seem to help resolve the recognition of the AC adapter issue. Right now with the new battery, it somehow is keeping the charge at 100% while plugged in, but isn't recognizing that it is and the blue light isn't showing up. I've tried checking again for the hardware and updating the driver, but the driver is up to date. According to the device manager, the device is running properly though (which may explain why I'm not draining the new battery, thank god!)
Problem 2 is that my Ethernet port isn't being recognized. I prefer a wired connection and when I plug in a cable that works on my work laptop, it isn't being recognized on my HP. My wireless ports are good though. I've tried setting up a new network and updating the drivers, but the Ethernet port/LAN network isn't recognized. I've read that at times when the computer is on battery power the Ethernet port is disabled - could this be the case?
Thinking it was a driver recognition issue with my Ethernet port, I was prepared to reinstall Windows - went to do so, but because it thinks its on battery power, it wouldn't let me.
I really do hope there is a software fix for my issues!!
Any help would be greatly appreciated!!
Thanks in advance!
Reema