I am running Vista on a Dell XLS computer. The HPC6180 worked fine . . . until I received a request from HP to upgrade drivers. Then nothing worked. I had to re-install the original software and things worked once again.
So I made the big mistake of allowing another HP upgrade and once again nothing works. What I have is a Printer Offline designation in Control Panel for the default C6180 printer and there are 2 other copies of this printer in Control Panel. None of them show "offline" but this one does. This is the one which also has 4 documents in queue. I can't get any of them to print.
I used HP's print and scan troubleshooter and it said everything was working perfectly I was even able to print a test page. I have no low ink warnings and no warning lights. I simply can't get the printer "online." This is a local printer not connected to a network although I have a wireless router in the system but this printer is wired.
When I go to Device Manage, everything is said to be working properly.
I'm sure it's something very basic but I can't figure it out.
So I made the big mistake of allowing another HP upgrade and once again nothing works. What I have is a Printer Offline designation in Control Panel for the default C6180 printer and there are 2 other copies of this printer in Control Panel. None of them show "offline" but this one does. This is the one which also has 4 documents in queue. I can't get any of them to print.
I used HP's print and scan troubleshooter and it said everything was working perfectly I was even able to print a test page. I have no low ink warnings and no warning lights. I simply can't get the printer "online." This is a local printer not connected to a network although I have a wireless router in the system but this printer is wired.
When I go to Device Manage, everything is said to be working properly.
I'm sure it's something very basic but I can't figure it out.