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Quad core CPU amd a8-5500 apu with radeon(tm) HD graphics 3.19ghz Only registered wit

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I bought a computer two days ago from PC World and it has a amd a8-5500 apu with radeon(tm) HD graphics 3.19ghz
Which i was told was Quad core and I've searched the cpu online and it still says it has four cores but my computer only see's one core and 3rd party software like cpu unparking programs only see that i have one core. Now i need to know if this is a software malfunction or if the hardware is screwed and i should go back to PC World and give them hell and demand a replacement.
Or if there is some other way i would be able to fix this so it can see all core and if all cores are even working.
Thanks
chris

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