A friend of mine called me last night with a problem trying to un-install the Brother software for a multifunction printer. This particular printer is no long manufactured, so is hard to find much about it. She has tried the Brother un-installer with no luck. Every time she boots up her computer she gets this message...Failed to start the control center. The required info is missing. Please re- install the multifunction suite. CC3-001-00001907. She brought it over last evening and I tried for a couple hrs to get rid of it. I was reading info on line and tried about everything I read. I went into the registry and deleted everything I saw that was Brother. Still no luck. We ran malwarebytes free just in case it was a type of malware. Did a full scan and found nothing. Today she called me and says it is still there. I told her how to open files and folders and delete anything there with Brother on it. She did find a folder and deleted it. Still doing the same thing. What next??
Thanks for any help.
Thanks for any help.