Been working on this one since Thursday...
HP 5610xi AIO printer- customer did basic install for print function only, now wants all the features. Scan option on device shows no scan option available (with ! blinking). Computer is a Dell Inspiron with windows 7.
Customer purchased install CD online, couldn't complete install (blocksysuserinstall.exe not found). I solved this by renaming extract folder to match the address the install was looking for (previous install was deleted, registry keys still exist??) Now the software will load, but install hangs on configuration, then stops. Error log runs, along with a fix downloaded to desktop. It suggests completing install then running fix- after reboot I try to complete install but the fix is just a file with HTML code.
After several retries the install will not detect the printer through USB, install will otherwise complete but HP Solution Center will not run (says install not done). HP Print doctor finds no issues with Print or Scan. I can print fine, can scan with windows app, cannot fax (trying to figure out how to set up fax)
I'm told that if the install works correctly there should be a fax configuration setup. Is there some firmware I need for the scan? I can't get the scan options to come up on the printer console.
The printer has only a RJ11 jack for faxing. If I connect to a modem will the computer the printer is connected to detect it?
HP 5610xi AIO printer- customer did basic install for print function only, now wants all the features. Scan option on device shows no scan option available (with ! blinking). Computer is a Dell Inspiron with windows 7.
Customer purchased install CD online, couldn't complete install (blocksysuserinstall.exe not found). I solved this by renaming extract folder to match the address the install was looking for (previous install was deleted, registry keys still exist??) Now the software will load, but install hangs on configuration, then stops. Error log runs, along with a fix downloaded to desktop. It suggests completing install then running fix- after reboot I try to complete install but the fix is just a file with HTML code.
After several retries the install will not detect the printer through USB, install will otherwise complete but HP Solution Center will not run (says install not done). HP Print doctor finds no issues with Print or Scan. I can print fine, can scan with windows app, cannot fax (trying to figure out how to set up fax)
I'm told that if the install works correctly there should be a fax configuration setup. Is there some firmware I need for the scan? I can't get the scan options to come up on the printer console.
The printer has only a RJ11 jack for faxing. If I connect to a modem will the computer the printer is connected to detect it?