The DVD-RW Drive consistently makes a clicking noise even though it is not operating with a disc. Then, when a blank disc is placed in the DVD-RW Drive, the blank disc swirls as if being read. This too happens periodically.
Troubleshooting Performed:
Performed Dell hardware diagnostics. No problems shown. Ran M/S Fix It. I was told the Detect Controller was fixed. I am not sure what this means? Performed the Fn+Power up for diagnostics and no problem shown.
When I leave the DVD tray out of the Laptop there is no noise. This is a brand new Dell Latitude E6530 with windows OS 7, 64 bit. Dell has replaced the DVD Drive with a new one, however, the new one still makes the clicking sound periodically. Please offer any suggestions as to a solution to this problem. Thank you.
Troubleshooting Performed:
Performed Dell hardware diagnostics. No problems shown. Ran M/S Fix It. I was told the Detect Controller was fixed. I am not sure what this means? Performed the Fn+Power up for diagnostics and no problem shown.
When I leave the DVD tray out of the Laptop there is no noise. This is a brand new Dell Latitude E6530 with windows OS 7, 64 bit. Dell has replaced the DVD Drive with a new one, however, the new one still makes the clicking sound periodically. Please offer any suggestions as to a solution to this problem. Thank you.
