The gentleman I work for was currently using a DSL connection and an Airport Time Capsule A1470 for wireless and back up for his Mac computers. He switched providers, rather than rent a modem he purchased a Motorola Arris SB6141. When the new modem is hardwired connected we are getting a good signal, but when connecting the Airport Time Capsule we can't get a signal. I tried unplugging and also pressed the reset button on the Time Capsule.
I am at a loss of what else to do to help him. I have spoken with Comcast (service provider), they will not assist because the modem doesn't belong to them. I spoke with Motorola, established that we have an internet connection while on the phone with them by hardwiring and Apple support would not assist without having to purchase a new warranty plan.
I feel that there is just something very simple I am overlooking and really hope that someone on here can help me out.
My boss is a really great guy and I would hate to see him have to purchase a warranty plan just to get a connection to the internet with a new modem and new service provider.
Thanks for any advice that anyone can give!
I am at a loss of what else to do to help him. I have spoken with Comcast (service provider), they will not assist because the modem doesn't belong to them. I spoke with Motorola, established that we have an internet connection while on the phone with them by hardwiring and Apple support would not assist without having to purchase a new warranty plan.
I feel that there is just something very simple I am overlooking and really hope that someone on here can help me out.
My boss is a really great guy and I would hate to see him have to purchase a warranty plan just to get a connection to the internet with a new modem and new service provider.
Thanks for any advice that anyone can give!
